The award-winning Randall Reed’s Planet Ford in Humble is better than ever! The dealership, known for having more awards than any other store in the Houston area, is now getting a lot of attention for its brand-new look. That’s right, the New Car Showroom and Service Department at Randall Reed’s Planet Ford in Humble is complete. The construction crew has been hard at work improving the Ford dealership so that the staff can continue to provide a top-notch customer experience.
Take a brief video tour of our new facility!
With construction now complete, the Triple Crown award-winning staff has moved in and our Planet Ford team (serving Kingwood, Conroe, Atascocita, and greater Houston) is excited to be able to serve customers in a more “autotaining” environment. “We wanted to streamline our customers experience and make it as enjoyable as possible,” said Chuck Kramer, General Manager/Operating Partner of Planet Ford in Humble. “When people come in to purchase a new car, we have everything set up so they can easily shop our huge selection to find just the right car. Our sales managers are now close at hand, so they can help create a great deal. Our finance offices are also in the same area for those customers who need financing assistance. Everything is in close proximity to help quicken the process, improve communication and ensure our customer has a hassle-free experience.”
In addition to the new layout, the dealership will feature three relaxing guest lounges with coffee bars, computer stations, comfortable seating and large-screen televisions. “We wanted to create a relaxing environment where people could come in enjoy a beverage and television while they wait for their car to be repaired or they can utilize our complimentary Wi-Fi to get some work done or browse the Internet,” Mr. Kramer added.
In the Service Department, customers will be pleasantly surprised by the new streamlined drive and service advisor area of Planet Ford. “We have a huge new drive for our customers. They can quickly come in, an advisor will come out and meet with them, evaluate the car and get their needs quickly assessed and addressed,” Mr. Kramer said. The drive is not only customer friendly, it is eco-friendly featuring items such as efficient new LED lighting. Once guest check into service, they can relax in one of the lounges or utilize our complimentary shuttle service to select areas of town.
One of the highly anticipated enhancements forthcoming include a new retro café. “This café is like no other,” said Mr. Kramer. “This is the year we celebrate the Mustang’s 50th anniversary, and it’s great timing as our café is a celebration of this American icon.” The flashback café will offer a full menu with a side of Ford’tastic fun. Even the bathrooms are decked out in a Mustang motif — Boss 302 in one and Mach 1 in the other. “Can you guess who will get the Boss 302 design?” Mr. Kramer joked.
The one that that will never change is Planet Ford’s award-winning service. Planet Ford on Hwy. 59 is among an elite group of Ford dealerships to be recognized with multiple, consecutive Triple Crown Awards and President’s Awards by Ford Motor Company. These prestigious awards salute top-performing Ford dealerships, including Planet Ford, that embrace these philosophies and achieve the highest levels of customer satisfaction – in both sales and service.
We invite you out to experience the world-class service at Randall Reed’s Planet Ford in Humble where you can browse inventory, test drive a new Ford or pre-owned vehicle, get your current Ford serviced, purchase parts or visit our Quick Lane Tire and Auto Center. You can also conveniently search our inventory and get money-saving coupons at www.PlanetFord59.com.