Planet Ford Service & Quick Lane Bring Home #1 Customer Satisfaction Award

Screen Shot 2015-02-20 at 10.40.04 PMYear after year, the Service and Parts team at both Quick Lane Tire & Auto Center and at Randall Reed’s Planet Ford Service Department in Humble, TX (serving greater Houston) have been proud to provide award-winning workmanship. It shows in the departments many awards and accolades. This year, the team at both Quick Lane and the Service Department at Planet Ford have won first place for the Overall Service Satisfaction Challenge.

“The entire service and parts team… worked tirelessly each day to continue to foster the trust they have earned from their customers each and every year,” said Joel Nielsen, Parts & Service Zone Manager for Ford Motor Company. “This effort has been reflected in your Customer Service Survey results across the entire year 2014. The results are: 1st place ranking on Overall Service Satisfaction (OSS) in Screen Shot 2015-01-15 at 12.31.05 AMZone A1 Houston Metro.”

OSS is the top measure in a dealership’s ongoing efforts to provide value, quality of repair, timely responses, trust and strong relationships.

Screen Shot 2015-02-20 at 10.39.13 PM“Ultimately, the true reward is a satisfied customer,” said Chuck Kramer, GM/OP of Randall Reed’s Planet Ford on Hwy. 59. “Our team members are highly trained and truly care about each one of the customers in our community.”

Per Ford: This achievement is result of earning and growing customer satisfaction – one customer at a time.

To learn more about Quick Lane Auto & Tire Center visit www.HumbleQuickLane.com. For more information about Planet Ford in Humble or to schedule a service appointment with our multi-award winning team, go to www.PlanetFord59.com.

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