Planet Ford Celebrates 5-Consecutive Triple Crown Awards

Randall Reed’s Planet Ford in Humble is proud to announce, once again, the award-winning team has garnered Ford’s top awards for customer service. For the fifth year in a row, the Houston-area dealership is the recipient of multiple prestigious awards for outstanding service and sales, including back-to-back Ford Triple Crown and President’s Awards. The Planet Ford team is among a select and elite group of Ford dealerships to receive these prestigious recognitions by Ford Motor Company.

The highly coveted honors distinguish the top-dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction. The Triple Crown is garnered by only one percent of dealerships nationwide that must qualify by first winning the President’s Award for customer satisfaction, the Ford Top 100 and the ESP Premier Club award for customer service.

“This is incredible!” said Randall Reed, owner of Planet Ford in Humble. “To win these accolades once is a huge accomplishment, but to win them year after year for five years straight shows the never-ending daily commitment this team had to deliver the best customer experience for our community,” he added. “The simple fact of the matter is that this these award are even more special because they are a result of the feedback from the people we value most – our wonderful customers.”

ford triple crown award chuck kramer shelby reed planet ford

Ford Award-Winning Flashback: Ford Motor Co. team members present multiple awards to Shelby Reed, co-owner and Chuck Kramer, GM/OP of Planet Ford in Humble in 2015

In addition to winning the Triple Crown, the President’s Award and Ford Top 100 for Sales, Planet Ford is also recognized with the Partners in Quality Award and Elite Dealer status for 2016. Many of these honors are generated by surveys from the costumer’s service experience. For example, in order to achieve the President’s Award, a dealership must exceed customer expectations in every single department.

“To achieve this incredible level of customer satisfaction consistently for so many years requires a team who truly cares, is passionate, tenacious and delivers 100% every single day,” said Chuck Kramer, General Manager/Operating Partner. “Our Planet Ford dealership family has all of those qualities, and it is shows in the high level of customer service they continue to provide.”

These elite Ford Motor Company awards salute top-performing Ford dealerships, including Planet Ford in Humble, that embrace these philosophies and achieve these excellent levels of customer satisfaction – in both sales and service.

“We’re so very thankful for both our customers and our team that helped us attain this high level of achievement,” said Sherry Reed, co-owner. “The Reed family and our dealership family feel blessed to receive these recognitions and to have the opportunity to assist so many in the community with their automotive needs.”

Planet Ford in Humble is family owned by the Reed family who believe in treating every customer like one of their own. “All of our sales and services are backed by our 25-year-plus reputation and impeccable A+ Better Business Bureau record,” said Mr. Reed. “We look forward to continuing to provide the same stellar, award-winning automotive service for many years down the road.”

About Randall Reed’s Planet Ford in Humble
Planet Ford in Humble is located at 19000 Eastex Freeway, Humble, TX 77338. Planet sells new Fords, Certified Pre-Owned Fords and pre-owned vehicles. Planet Ford provides on-site parts, service and collision departments and the nostalgic Mustang-inspired, full-service Cruiser’s Café. In addition, the location has a Quick Lane Tire & Auto Center, which all makes and all models and doesn’t require an appointment. Planet Ford is known for its quality service, selection and dedication to customer satisfaction. They are also strong proponents of community sponsoring many local schools, charities and non-profit organizations. For more information, visit www.PlanetFord59.com.
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Ford Ups Entertainment Options with Streaming, Wi-Fi

One thing we know about our customers at Randall Reed’s Planet Ford in Humble  (serving greater Houston, Kingwood, Atascocita, Katy, Conroe) is that they always want to be on the leading-edge of auto technology.  So, they will be excited to learn about how Ford Motor Co. is reinventing how drivers and passengers will be consuming entertainment on the road. The American auto maker is offering new ways to wirelessly stream live TV and listen to music in its newest SUVs.

These new features are a result of shifting trends toward streaming services, whether for television shows, movies, music, podcasts and more. For example, one in three U.S. consumers currently listen to streaming music, according to trade association IFPI, with Generation Z and Millennials streaming at a more frequent rate.

“Increasingly, our on-the-go customers are streaming music and television to their personal devices,” said Michael O’Brien, Ford SUV Group Marketing manager. “We’re meeting this demand in our biggest and smallest SUVs.”

The all-new Expedition, available this fall, will offer an available Wi-Fi hotspot supports as many as 10 devices at once – up to 50 feet from the vehicle – while an available dual-headrest rear seat entertainment system provides a next-generation video experience that allows passengers to watch live TV via SlingPlayer on either of two video screens. The system represents the first time SlingPlayer – which connects to a user’s home Slingboxaccount – is offered in an automobile.

In the all-new EcoSport, available in early 2018, as well as in the new Expedition, Ford offers stream-friendly technology including Apple CarPlayand Android Auto capability, SiriusXM radio, an 8-inch touchscreen, and USB ports and power outlets that allow customers to connect and charge their many devices and listen to or watch content on-demand.

These media experiences are bolstered in both Expedition and EcoSport by the high-quality audio of the available Ford-exclusive B&O PLAY Premium Audio System.

Live TV viewing experience coming to all-new Expedition
When the 2018 Ford Expedition rolls into the showroom later this year, your passengers will be able to use the available dual-headrest rear seat entertainment system monitors to watch movies and video – even TV shows and live sporting events – streamed from a home cable or satellite system.*

The system, called EVO by developer VOXXHirschmann Corp., includes two 8-inch monitors integrated into the back of the front-seat headrests, a secure, in-vehicle wireless network hub that enables passengers to connect using a mobile device, and a host of sources by which to view content – including an industry-first SlingPlayer that lets them connect to a home cable or satellite system and watch live TV on the road.

SlingPlayer is software embedded into the entertainment system that lets passengers connect to a home-based Slingbox system to watch and control the TV signal.

Passengers will be able to use additional sources to view content, including a DVD player, HDMI, USB and SD card. Passengers can watch content from their Android®-based smartphone equipped with Miracast streaming. They can also stream video to the displays using the entertainment system app’s SmartStream function on compatible iOS® or Android devices.

Using a downloaded app on their smartphone or tablet, third-row passengers can connect to the network and watch non-restricted content. The system enables video playing on either headrest monitor to be viewed on up to three mobile devices simultaneously.

This connectivity isn’t limited to time in the vehicle. The wireless signal – when using the available Wi-Fi hotspot in Expedition – has a range of about 50 feet.

In addition to watching TV shows and movies, the system allows gamers to plug in to the HDMI port and play. And the USB plug doubles as a charge port – the seventh port available in the all-new Expedition – for mobile phones.

The system includes two wireless headsets, either of which can be paired with either monitor. Each monitor is equipped with a standard headphone jack for additional viewers. When everybody is watching the same program, the sound can be channeled through the vehicle’s audio system – including the available 12-speaker B&O PLAY premium system.

There are three ways to control each of the monitors:

  • Touch buttons, located along the bottom of each screen
  • Two remote control devices
  • Remote control via mobile app – available on any iOS or Android device

Front-row occupants can stay in command of what is playing using the touch screen mounted on the center stack when their mobile device is connected with the entertainment system app through Ford SYNC® AppLink. A parental block function gives them power to disable all second-row and mobile remote commands.

Music streaming the norm in all-new EcoSport
In a compact SUV like EcoSport, drivers can go small while living big as every inch of interior real estate is treated as a valuable and utilized resource.

With Millennials preferring streaming and subscription music services over CDs, Ford is replacing the CD player in the EcoSport with available technology that allows more on-demand choices while freeing up interior space to hold mobile devices or other personal items.

According to the 2016 Nielsen Mid-Year U.S. Music Report, overall consumption of digital music – downloaded and streamed combined – is up 15 percent. Meanwhile, physical album sales, including CDs, are down 10 percent, against a sustained surge in vinyl.

By 2021, IHS Automotive projects 46 percent of vehicles sold in North America will not have a CD player.

Instead of a CD player, EcoSport will now feature a unique horizontal storage bin over the glove box for storing smartphones within reach, while also allowing for a more upright touch screen. EcoSport also offers an available Wi-Fi hotspot and SYNC Connect® with FordPass®.

To learn more about Ford’s current and forth-coming technology, visit Planet Ford on Hwy. 59 in Humble, TX. Shop online anytime at www.PlanetFord59.com.

*Additional Slingbox hardware connected to home cable or satellite system and a home internet connection are required.

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Could Your Future Ford Be Your Personal Assistant?

At Randall Reed’s Planet Ford in Humble on Hwy 59, we think are Fords are truly smart cars, but can you image a car, truck or SUV that could not only understanding what we say, but also understands how we feel.

In the future, our cars of tomorrow may be to detect the smallest changes in our facial expression as well as modulations and inflections in our speaking voice, easing the driving experience for consumers.  Nearly 90 percent of all new cars are expected to offer voice recognition capability by 2022.*

Equipped with sophisticated microphones and in-car cameras, advanced systems could learn which songs we like to hear when we are stressed and those occasions we prefer to simply enjoy silence. Interior lighting could also complement our mood.

According to Fatima Vital, senior director, Marketing Automotive, Nuance Communications, which helped Ford develop voice recognition of the SYNC in-car connectivity system, “We’re well on the road to developing the empathetic car which might tell you a joke to cheer you up, offer advice when you need it, remind you of birthdays and keep you alert on a long drive,”

Innovations in cloud-based voice control is anticipated to be available on 75 per cent of new cars by 2022, * and it is predicted future systems would evolve into personal assistants that shuffle appointments and order takeaways when drivers are held up in traffic jams.

Movie fans will recall in the film “Her,” Scarlett Johansson’s character Samantha catered to Theodore Twombly’s every command, as a voice recognition system, which with uncanny accuracy, learned his mood, needs and wants – just from the sound of his voice. Someday soon, your car could do something similar.

Coming this summer, Ford’s in-car connectivity system SYNC 3 will enable drivers to connect to Amazon’s virtual assistant Alexa and offers 23 different languages and many local accents. By accessing cloud-based resources, cars of the future could enable even more drivers to speak their native language, good news for those celebrating International Mother Language Day.

“Voice commands like ‘I’m hungry’ to find a restaurant and ‘I need coffee’ have already brought SYNC 3 into personal assistant territory,” said Mareike Sauer, voice control engineer, Connectivity Application Team, Ford of Europe. “For the next step, drivers will not only be able to use their native tongue, spoken in their own accent, but also use their own wording, for more natural speech.”

Apple CarPlay™ provides a simplified way to use the iPhone interface on a car’s touch screen, giving users access to Siri Eyes-Free voice controls, as well as Apple Maps, Apple Music, Phone, Messages, and a variety of third party apps. Android Auto™ delivers Google Maps and music to a car’s screen while enabling voice controls for phone calls and messaging. *

A research project Ford is currently running with RWTH Aachen University includes using multiple microphones to improve speech processing and reduce the effect of external noise and potential disruptions. Nuance says that within the next two years, voice control systems could prompt us with: “Would you like to order flowers for your mum for Mothers’ Day?” “Shall I choose a less congested but slower route home?” and “You’re running low on your favourite chocolate and your favourite store has some in stock. Want to stop by and pick some up?”

Future gesture and eye control would enable drivers to answer calls by nodding their head, adjust the volume with short twisting motions, and set the navigation with a quick glance at their destination on a map.

So is there a danger that, as in the movie “Her,” we might fall for our advanced voice recognition systems?

“Lots of people already love their cars, but with new in-car systems that learn and adapt, we can expect some seriously strong relationships to form,” said Dominic Watt, senior lecturer, Department of Language and Linguistic Science, University of York. “The car will soon be our assistant, travel companion and sympathetic ear, and you’ll be able to discuss everything and ask anything, to the point many of us might forget we’re even talking to a machine.”

Ready to come and experience your future Ford today? Take the short drive on Hwy. 59 to Planet Ford in Humble (serving great Houston, Katy, Atascosita, Kingwood, Conroe) or shop online anytime at www.PlanetFord59.com.

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* http://www.autonews.com/article/20170122/OEM06/301239846/alexa-do-i-need-a-virtual-assistant-in-the-car

** SYNC languages include Arabic, Chinese, Czech, Danish, Dutch, English (Australian), English (UK), English (US), French, French (Canada), German, Italian, Korean, Norwegian, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Spanish (Mexico), Swedish, Taiwanese, Turkish, Coming later this year are English (India), Finnish and Thai.

Apple, Apple CarPlay, iPhone, Apple Maps, and Siri are trademarks of Apple Inc. Android Auto, Google, Google Play and other marks are trademarks of Google Inc.Futu

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Ford Fusion – Motorweek’s Best Family Sedan in 2017

At Planet Ford in Humble (on Hwy. 59), the Ford Fusion is one of our most popular cars, so it comes as no surprise that it has received yet another honor. MotorWeek has named the 2017 Ford Fusion its 2017 Drivers’ Choice Award for Best Family Sedan.

Customers who drive it, say it is the smartest, most technology-packed Fusion ever.  It is the first Ford vehicle in North America to offer adaptive cruise control with stop-and-go functionality and Pre-Collision Assist with Pedestrian Detection. These features are among 20 driver-assist technologies available across the Fusion lineup, including Fusion Hybrid, Fusion Energi and Fusion Sport models.

The sporty sedan features a 2.7-liter V6 EcoBoost® engine, along with Intelligent All-Wheel Drive and continuously controlled damping for an even more fun-to-drive experience.

Every year, MotorWeek assesses new cars, trucks and SUVs, judging vehicles from a buyer’s point of view and taking into account such factors as trends, innovation, value and reliability.

When you’re ready to put the Ford Fusion to the test for yourself and your family, visit Planet Ford in Humble (serving greater Houston, Atascocita, Kingwood, Katy, Conroe) on Hwy. 59 or log on to www.PlanetFord59.com.

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Ford F-250 Super Duty 4×2 Earns 5-Star Overall Crash Text Rating

At Randall Reed’s Planet Ford in Humble (serving great Houston, Kingwood, Atascocita, Katy, Conroe), you and your family’s safety is paramount when selecting a vehicle. That’s Ford’s top concern too as they build out their tough, tech-packed and stylish vehicles.

That shows in the awards and ratings they have received. The National Highway Traffic Safety Administration has awarded the 2017 Ford F-250 Super Duty Crew Cab 4×2 with a five-star overall vehicle score in its New Car Assessment Program – the highest possible rating. That makes this all-new truck the safest Super Duty ever!

Some of safety highlights:

  • Frontal driver rating improves to five stars; side crash ratings for front and rear remain five stars
  • Safety starts with Super Duty’s backbone – a fully boxed frame that is 95 percent high-strength steel; and its segment-exclusive high-strength, military-grade, aluminum-alloy body

Super Duty’s improved performance is enabled by weight savings of up to 350 pounds through the use of high-strength, military-grade, aluminum alloy in the body and box. This leads to more local frame stiffness at strategic locations to deliver considerable improvement in occupant protection. The weight savings is then reinvested into an all-new fully boxed frame that is more than 95 percent high-strength steel and up to 24 times stiffer than the previous frame.

But Ford didn’t stop with the truck’s body and frame – Super Duty sets a new level of technology availability for the segment. Options such as 360-degree camera system, adaptive cruise control with collision mitigation, lane-keeping alert and inflatable seatbelts help the driver to have more confidence and control while towing and hauling heavy loads from job site to job site.

When you’re ready for your new Ford truck, shop our selection at www.PlanetFord59.com or take the quick drive on Hwy. 59 to the Planet Ford sign… you’re sign for great savings and award-winning service!

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Planet Ford Holiday Celebration

screen-shot-2016-12-18-at-9-42-47-pmHappy Holidays from the Randall Reed family, Chuck Kramer (GM/OP), and our wonderful award-winning team.  Recently, Randall Reed’s Planet Ford in Humble on Hwy. 59 celebrated the holidays with the employees, family and friends.

 

The team enjoyed visiting and taking photos with good ole’ Saint Nick and his elves. Plus, all the good little girls and boys received a wonderful holiday gift from good ole’ Santa Clause and Planet Ford. screen-shot-2016-12-18-at-9-44-23-pm

screen-shot-2016-12-18-at-9-44-04-pmThe Houston-area Ford dealership family gathered to share good food, great fun and holiday festivities.

“We have such an amazing dealership family that works hard every day to help our customers and community,” said Mr. Kramer. “We wanted to take time to say thank you to both our team members and their supportive families.”

To learn more about Planet Ford in Humble (serving Atascocita, Kingwood, Katy, Conroe, Houston), please visit www.PlanetFord59.com.

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2017 Raptor Tour Rolls Into Planet Ford!

Screen Shot 2016-08-30 at 4.29.47 PMThe official 2017 F-150 Raptor Tour is coming to Randall Reed’s Planet Ford in Humble, Texas on September 3rd, 2016! Come out to check out the all new F-150 Raptor, as well as take a ride on the Baja simulator to experience what it’s like to be inside of the Race Raptor as it shreds through the dunes of Baja Mexico.

The Ford Girls will be onsite giving away free goodies the entire event. Plus, learn about huge Labor Day savings. From Ford F-150s to Ford Mustang. Don’t miss it!

Date: Sept. 3rd, 2016

Time: 11 a.m. – 6 p.m.

Location19000 Eastex Freeway Humble TX, 77338

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Veteran Erica Greene Wins Planet Ford F-150

Erica Green with Chuck Kramer, GM/OP of Planet Ford in Humble, presents the veteran with her Vehicles for Veterans/Spring Texas Music Fest Ford F-150 provided by the Randall Reed and Planet Ford dealership families.

Erica Green with Chuck Kramer, GM/OP of Planet Ford in Humble, presents the veteran with her Vehicles for Veterans/Spring Texas Music Fest Ford F-150 provided by the Randall Reed and Planet Ford dealership families.

Congratulations are in order for a very special American veteran.  Chuck Kramer, General Manager/Operating Partner of  Randall Reed’s Planet Ford in Humble family (serving the Houston area) presented Ms. Greene with the Planet Ford’s Spring Texas Music Fest Ford F-150.

In July, the U.S. Army Veteran, along with two other deserving veterans, were named as winners of Planet’s Vehicles for Veterans doing the event by Vincent Wilfork, of the Houston Texans.

Jack Goodroe, U.S. Marine Corp Veteran, was awarded an all-expense paid cruise for two.  Andy Toppin, U.S. Army and Military Police Veteran, was awarded $1,000. All three were also presented with a commemorative, custom created Spring Texas  Music Fest guitar.

Vince Wilfork, Houston Texans; Shelby Reed, COO of Reed Enterprises

Chuck Kramer, GM/OP; Jack Goodroe, U.S. Marine Corp Veteran won Cruise for 2; Andy Toppin, U.S. Army & Military Police Veteran won $1,000; Erica Greene, U.S. Army Veteran won F-150; Vincent Wilfork, Houton Texans; Shelby Reed, COO of Reed Enterprises Andy Toppin,

The finalists were selected from the many nominations sent in by community members who know a wounded warrior in need of a vehicle. “There was such an outpouring,” said Randall Reed, Owner/CEO of Planet Ford and World Class Automotive.

“Reading all of the essays and looking through the pictures, it was easy to see all of the heroes on our community and very hard for the committee to choose,” he added.

Image via Wilfork Foundation Twitter

James Wilfork (image via Wilfork Foundation Twitter)

Mr. Wilfork, the celebrity guest announcer, is one of the premier defensive tackles. He was named both to the Pro Bowl and the All-Pro team in 2007, 2009, 2010, 2011, and 2012. He has a great passion for helping others and does so through the Vincent Wilfork Foundation, whose overall purpose is to be source of support for any and all non-profit organizations, including supporting our military and veterans.

Planet Ford supports the same ideals and was happy to have Mr. Wilfork as part of this huge community event.  “The Reed and Planet Ford families are thrilled to be able to help our veterans in need,” said Mr. Reed. “We appreciate so many coming together, including Mr. Wilfork to help support these wonderful community events.”

Planet Ford’s Spring Texas Music Fest Ford F-150 took place at the Barback Bar & Icehouse located at 19940 Kuyendahl in Spring, TX. The festival featured an incredible line up including: Jason Cassidy, Charlie Robison, Scooter Brown Band, Rick Trevino, Jody Booth, Jon Wolfe, Josh Ward, Jerrett Zoch & OSR, and Jackson Taylor and the Sinners.

The Spring Music Fest benefitted helps a veteran organization that works to to restore and renew hope for our wounded service members and their families through financial support.

For information about Planet Ford in Spring or Planet Ford in Humble, go to www.PlanetFord.com.

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Houston Texan Player to Present Planet Ford Truck to Wounded Warrior

Screen Shot 2016-07-19 at 2.36.35 PMJust announced!  Randall Reed’s Planet Ford in Humble family (serving the Houston area) is very excited to announce that Vincent Wilfork, of the Houston Texans, will announce the deserving veteran to receive a Planet Ford F-150 truck.   The announcement will take place this Saturday, July 23rd, during the Spring Texas Music Fest at Bareback Bar & Ice House!  

James Wilfork (image via Wilfork Foundation Twitter)

James Wilfork (image via Wilfork Foundation Twitter)

Mr. Wilfork is one of the premier defensive tackles. He was named both to the Pro Bowl and the All-Pro team in 2007, 2009, 2010, 2011, and 2012. He has a great passion for helping others and does so through the Vincent Wilfork Foundation, whose overall purpose is to be source of support for any and all non-profit organizations, including supporting our military and veterans.

Planet Ford supports the same ideals and is thrilled to have Mr. Wilfork as part of this huge community event.  “The Reed and Planet Ford families are happy to be able to help our veterans in need,” said Randall Reed, owner of Planet Ford and World Class Automotive Group. “We’re are so excited that Mr. Wilfork is kind enough to serve as our special announcer and support this wonderful event.”

Planet Ford’s Spring Texas Music Fest Ford F-150 will be given away at the Barback Bar & Icehouse located at 19940 Kuyendahl in Spring, TX. The festival will feature an incredible line up including: Jason Cassidy, Charlie Robison, Scooter Brown Band, Rick Trevino, Jody Booth, Jon Wolfe, Josh Ward, Jerrett Zoch & OSR, and Jackson Taylor and the Sinners.

The finalists, who will be announced at the event, were selected from the many nominations sent in by community members who know a wounded warrior in need of a vehicle. “There was such an outpouring,” Mr. Reed said. “Reading all of the essays and looking through the pictures, it was easy to see all of the heroes on our community and very hard for the committee to choose.”

The Spring Music Fest helps to restore and renew hope for our wounded service members and their families through financial support. Overseas deployments and combat action can take a serious toll on everyone involved, from the men and women on the front lines to the friends and families who wait patiently for their loved ones to return home.

To purchase tickets to the charitable Spring Texas Music Fest, log on to OuthouseTickets.com. For information about Planet Ford in Spring or Planet Ford in Humble, go to www.PlanetFord.com.

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Final Days to Enter Vet for Free Planet Ford Truck

vehicles for vets houston fordThere are only a few days left to nominate a deserving veteran for a free truck from Randall Reed’s Planet Ford in Humble, Texas (on Hwy. 59). The Houston area Ford dealer believes it is crucial to give back to those who serve our communities and our country. In honor of our brave men and women, the Planet Ford locations present the Spring Music Festival Vehicles for Vets!

“The Reed and Planet Ford families are seeking nominations for wounded warriors in need of and deserve to win a Ford F-150 truck,” said Randall Reed, owner of Planet Ford and World Class Automotive Group. “We want to say thank you and recognize our military heroes for all they have done for our country. Proving a vehicle is the least we can do.”

The Spring Texas Music Fest Ford F-150 will be given away during the event on July 23rd at the Barback Bar & Icehouse located at 19940 Kuyendahl in Spring, TX. The festival will feature an incredible line up including: Jason Cassidy, Charlie Robison, Scooter Brown Band, Rick Trevino, Jody Booth, Jon Wolfe, Josh Ward, Jerrett Zoch & OSR, and Jackson Taylor and the Sinners.

The Spring Music Fest helps to restore and renew hope for our wounded service members and their families through financial support. Overseas deployments and combat action can take a serious toll on everyone involved, from the men and women on the front lines to the friends and families who wait patiently for their loved ones to return home.

For those who know a wounded veteran that deserves a vehicle, they are invited to nominate their military hero via the Planet Ford Vehicles for Vet essay contest online.

How It Works:

  1. Fill out the online form at planetford.com/vehiclesforvets (See site for rules.)
  2. Submit a 1,500 word essay about a current or veteran of any branch of the military
  3. Share why that individual deserves a Ford truck
  4. Submit a photo of the individual
  5. Finalist will be contacted

To purchase tickets to the charitable Spring Texas Music Fest, log on to OuthouseTickets.com. For information about Planet Ford in Spring or Planet Ford in Humble, go to www.PlanetFord.com.

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